Refund policy

At CityClothing, we check every order before it ships, and we stand behind it. If something goes wrong on our end, we'll make it right, fast. Here's exactly how it works.

When we'll reship or refund your order

• Wrong item: if we sent you the wrong product, we'll send the correct one or give you a full refund.
• Lost package: if your tracking hasn't updated for more than 15 days, we treat the package as lost and will reship your order or refund you.
• Damaged on arrival: if your order arrives damaged, contact us within 3 days of delivery with photos of the item and the packaging, and we'll replace it or refund you.

What isn't covered

• Change of mind, or simply not liking the item once it arrives.
• Cancellation requests made after your order has shipped. Need to change or cancel? Message us as soon as possible. Before it ships, we can usually help.
• Deliveries that fail because the shipping address was wrong or incomplete, or because the carrier couldn't reach the recipient.
• Lost-package claims for orders shipped to remote countries, islands and regions, where carrier tracking and delivery can be limited.

Choosing your size

Please check the size chart (or use Find My Size) before you order. Ordering the wrong size isn't covered for a refund, so if you're between sizes, message us first and we'll help you pick.

How to make a claim

Email us at cityclothingshop@outlook.com with your order number, a short description of the issue and, for wrong or damaged items, clear photos. A real person replies within 24 hours. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

This policy doesn't limit any rights you may have under the consumer protection laws of your country.